Windows hello fingerprint not working Reinstall the biometrics driver. I'm sorry to hear that Windows Hello Fingerprint suddenly stopped working. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Nov 30, 2021 · The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Scroll down c. updating everything to include fingerprint drivers. I installed windows 11 64bit but the fingerprint is not working, Can someone help me with driver? because I didn't find it on support page and I remember one of community members gave me the driver for windows 10 and worked that time, Aug 4, 2020 · Windows Hello Fingerprint not working. Option 5: Run the Windows Troubleshooter a. Oct 9, 2023 · still the same, Windows Hello not working after waking up. Send to Email Copy Oct 3, 2022 · still the same, Windows Hello not working after waking up. It used to work fine with Windows Hello, but recently it stopped working. look for NGC folder then right click on it and select properties . Should I check the Group Policy on my Domain Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. For more info on how to do this, go to Configure Windows Hello. Reset Windows biometric database. Yes, if your device doesn't have an integrated fingerprint reader, use an external fingerprint reader. Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. Reset Windows Hello (if necessary) If none of the above works, try resetting Windows Hello: Go to Settings > Accounts > Sign-in options. Welcome to the Microsoft community. I can't change my windows pincode either, which is quite annoying because it's a long one. still the same outcome Apr 10, 2018 · First, this is similar with this question, but that thread is locked with no solution. Windows Version: 1909 (Build 18363. 7. I have tried to set it up several times, delete PIN and fingerprint and start from scratch. Once signed in, go to Settings > Update & Security > Windows Update Oct 4, 2023 · Windows Hello fingerprint setup not working – It can be a problem since you won’t be able to use fingerprint login at all. Try again later' - which is totally useless to troubleshoot. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. Here's what I’ve done so far: Checked Device Manager, but there’s no Biometric Devices listed. Right-click on it, and then select “ Start” from the list that appears. It now says Windows Hello options are not available. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Thank you for your feedback. Aug 2, 2021 · My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. Dec 20, 2024 · In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. Also web-sign-in does not work, since the pop-up windows did not appear. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Remove the fingerprint scanning function . Recently all of them upgraded to latest Windows version, when me and my user want to setup Windows Hello Fingerprint. iPhone Help. Thanks. Then delete the folder named NGC. I followed your directions and "Go back" is not an option under Recovery options. Fingerprint sensor is not responsive Aug 17, 2019 · Right-click on Windows key and select Device Manager. After some months of fingerprint login working fine, after some update few months ago fingerprint stopped May 14, 2020 · Some HP computers with a fingerprint sensor might not work with windows hello. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Enable Biometrics via Local Group Policy Editor: Another reason Windows Hello fingerprint login may not work is if the feature is disabled from the local group policy. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. > Click Remove to delete the existing fingerprint(s), if any. Feb 18, 2025 · Restart your computer afterward. SHOP SUPPORT. Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. Jan 15, 2023 · I've tried everything with Windows Hello: Make sure Windows is UTD. I have tried reinstalling the drivers, and had been keeping every bit of my software updated to the latest builds since the first day. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. I use Windows Hello for signing in to Windows using the fingerprint sensor. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. My device is was working fine. Just work your way down the list Jan 21, 2025 · We have Windows Hello enabled. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. Perbaikan Untuk Windows Hello Fingerprint Tidak Berfungsi Di Windows 10 (Fixes For Windows Hello Fingerprint Not Working In Jun 5, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. It must be a leftover from Windows 10. And, as I understood, BootCamp does not provide such functionality, and no one, which use Macbook Pro with Windows 10 cant login using Touch ID. 4. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. Have you tried removing and re-adding your fingerprint in Windows Hello settings? If not, please follow these steps: > Open Settings (Win + I) or click on the Start menu and select the gear icon. 2. inf) still installed. I am curious as to how I can enable it. Apr 10, 2024 · Hi all, hoping someone can help. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. If you are reading this. As you can see in the picture below, it shows all Windows Hello features unavailable. The computer recognizes it, but I can't set it up, it was working before. I already checked the device manager and it tells me the device is working properly. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. update Biometric Devices in Device Manager. Here’s how: 1) On your keyboard, press the Windows + S key simultaneously and type in gpedit , and then press Enter to edit group policy. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. However, I sign into Windows using a domain account, not a local or Microsoft account. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. Follow the on-screen instructions to set up the fingerprint reader. Let me know if it helps! Jan 29, 2024 · I'm Christine, a Windows user like you. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Please try again later. Try again later. It says the options are not available and it couldn't find a Fingerprint scanner or a camera that is compatible with windows hello Fingerprint and Windows hello face respectively. But still has the same issue. The fingerprint scanner glows green, but when I swipe my finger I get this Nov 2, 2024 · Hello, I’m Virginia, a fellow user like yourself. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. I tried uninstalling and reinstalling the drivers. Jan 5, 2025 · Method 2. Select "Apps" > "Apps and features". " Oct 4, 2023 · Outdated drivers – Most users who got the We could not find a fingerprint scanner compatible with Windows Hello fingerprint message on their Dell PCs because the manufacturer had not updated the drivers. Turn off Fast Startup. This may solve the Windows Hello Fingerprint recognition suddenly not working issue in Windows 11. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. Launch Windows Settings 10 app. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. If the fingerprint sign-in option was not available, run Windows Nov 4, 2018 · A few days ago I found on a net dozens of posts, where people, which use Windows as their main OS and have switched to Macbook, have problems with logging to Windows using Touch ID (Windows Hello). " Current situation: 1. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Fingerprint scanner, the reader doesn’t work with (Windows 10 ) – This issue affects both built-in and USB fingerprint readers. You should then be able to use fingerprint login. Enable Biometrics in Group Policy Editor. Removed fingeprint scanner driver and reinstalled. Apparently, Windows Hello is not enabled by default for domain accounts. Go to Settings > Accounts > Your info Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. This laptop comes with a fingerprint sensor. I have looked in sign-in options and under, manage how you sign in to your device. Sep 14, 2018 · But after resetting this way, the fingerprint sensor does not set up in settings anymore. I haven't been able to find anything that makes Dec 17, 2022 · I use a HP elitebook g4, with Windows 11. delete NGC folder (unable to locate, tried other work-arounds in Command Prompt) uninstall and re-install Windows Hello app. Perform a Windows Reset. I recommend you download and install the latest Fingerprint Driver from your device manufacturer's website. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. Aug 16, 2024 · Hello, John Hendricks1. Nov 3, 2023 · Remove fingerprint scanner. What do you see? You see "Update your Driver". While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. My laptop is a hp envy x360 convertible ds-0xxx. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. Now my finger scanner doesn't work. rolled back driver Oct 17, 2022 · Once restarted, try to set up the Windows Hello Fingerprint recognition again. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Feb 14, 2023 · Die Windows Hello-Fingerabdruckerkennung ist eine der schnellsten und effizientesten Anmeldeoptionen für PC- oder Laptop-Benutzer. Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. Apr 8, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove > Add. Info: The fingerprint reader has the latest drivers installed and is visible under the Device Manager's "Biometric Devices" section Find solutions, download drivers, and get support for your HP products. Feb 3, 2023 · Hello, One of the user has changed the password. The pin works but not facial or fingerprint recognition. 6. any solutions? I already installed the latest drivers from the Lenovo website. After restarting your computer Sep 2, 2021 · 10. Jan 4, 2025 · Fingerprint Reader Not Working in Windows 11/10: Troubleshooting Guide. Navigate to below path and delete NGC folder . Remove the existing fingerprint data and set up fingerprint recognition again. Dec 18, 2017 · I have recently bought a Lenovo IdeaPad 520 laptop with Windows 10 Home (x64). However, like any technology, fingerprint readers can sometimes experience issues. still the same outcome Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. It worked quite Dec 5, 2023 · I have recently updated to windows 11. (Please press Windows key + R and type msinfo32 and hit enter, look for system model) Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. It shows only password option for sign-in. In the previous version. Here the info about my pc: MODEL: HP 15-dw0014nl. Does the device show under device Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. First select the 'System restore' method and see if you can reset your Windows Hello PIN. In 'Settings' the Fingerprint recognition tab says the option is unavailable and that it can't find a fingerprint scanner compatible with Windows hello fingerprint! I have updated/reinstalled the biometric drivers in 'Device Manager' etc. After this, check to see if you can set up Windows Hello Jan 11, 2025 · Hello, I’m having trouble with the built-in fingerprint reader on my laptop (ThinkPad T16 Gen 1). Close Windows Hello and try going through the setup again". Group Policy Editor: If you're comfortable with more advanced settings, you could use the Group Policy Editor to enable biometric I tested the reader and the fingerprint reader does work with my Windows 11 Steam Deck, and Kensington's documentation does specify that this is Windows Hello compliant with 11. In Windows, search for and open Sign-in options. If you are having trouble logging in to safe mode, try other options in the recovery screen. 9 Ways to Fix Windows Hello Fingerprint Recognition Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. Jun 19, 2022 · Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. Open Command Prompt: Run Command Prompt as an administrator. Jan 7, 2022 · I have hp pavilion dv6-6c65sx laptop. Device Status: Jan 20, 2025 · If you find the fingerprint reader on your Lenovo laptop doesn’t work any more, don’t panic. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. Reset fingerprint & facial recognition options. He is able to login using Password and PIN. Windows 10 pro. PC Data Center Oct 31, 2024 · It looks like windows hello PIN got corrupted . 4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. Below message appears when using Finger to login. I understand you are using personal account, but I want to make absolutely clear that no work or school account is showing up on the Access Work or School account page. May 31, 2020 · When I go to Settings -> Sign in options --> Windows Hello Fingerprint it says "This option is currently unavailable - We couldn't find a fingerprint scanner compatible with Windows Hello. In settings it lets me get started with setting up windows hello, but when it gets to the screen to repeatedly lift my finger to scan my print, the computer doesn't recognize that I'm trying to use the reader and just stays on the screen I have provided. Follow the on-screen instructions to add your fingerprint again. May 26, 2024 · If Windows Hello Fingerprint is not working in Windows device or Surface Pro after installing Windows Updates, try thse suggestions to fix the issue. What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Click Run the Troubleshooter e. When I go to Settings want to choose Windows Hello Fingerprint, it stated that 'The option is currently available- Click to learn more. Jan 9, 2019 · Unfortunately, there is a whole lot of digging required to answer this question. It hasn't been fixed. Also note the that even though the fingerprint reader does not work on boot, device manger does not say anything is wrong, it says the fingerprint reader is fine. I recently updated my laptop with Windows 11, but the fingerprint reader was not working and appears not to be working with windows hello. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. reset computer. Install updates manually. Whenever I try to use it, the system shows me "Something went wrong on our end. (Which, of course, does not work. Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. The option to add a finger or remove the fingerprint are greyed out and not clickable. Skip to main content Windows / Windows 10 / Windows Hello, lock screen and Dec 20, 2024 · I am setting up a new elitebook. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. . Can someone please help me. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Click on it. Repeat the removal with all Windows Hello related drivers and then reboot your PC. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. Jan 4, 2025 · At this point, you can re-enroll your Windows Hello. " Nov 10, 2024 · Install in Test Mode (if necessary): If the above methods do not work and you must install the driver, you can enable Windows Test Mode, which allows the installation of unsigned drivers. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. " Dec 17, 2019 · I have a problem with windows hello on my laptop. Recent Windows update – Sometimes Windows updates can cause glitches with I have some different generation of Lenovo X1 Carbon which all of them had fingerprint sensor. Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. May 5, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. Restart afterward and observe for changes. Oct 13, 2020 · HP Zbook. You go on the Microsoft help page. The camera actually works properly. Run Hardware & Devices troubleshooter. Feb 14, 2023 · The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. Modify Windows Hello Group Policy settings. Apr 23, 2024 · Looks like your Windows Hello Fingerprint is not working. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. Mar 20, 2025 · Learn how to fix fingerprint reader and security software issues on Dell computers. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. I use laptop Dell Latitude 5400 with winver 21H1. Restart your PC. Check your fingerprint scanner hardware: Make sure that your fingerprint scanner is not physically damaged and is clean. Seit Microsoft sein neuestes Betriebssystem Windows 11 veröffentlicht hat, haben jedoch viele Benutzer gemeldet, dass die Windows Hello-Fingerabdruckerkennung auf ihren PCs und/oder Laptops nicht funktioniert. Dec 1, 2023 · Windows Hello Troubleshooter: Run the Windows Hello Troubleshooter. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". It will freeze Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51. Emojis Explained. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. What if none of the troubleshooting steps work? Apr 7, 2023 · 4. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported that the Windows Hello fingerprint recognition is not working on their PCs and/ or laptops. Here are some of the few troubleshooting steps that might help as well: 1. I have an HP Envy and my fingerprint reader is not working. Go to Security tab and grant yourself Full Control then delete NGC folder 4. Restart your computer for the changes to take effect then check if Windows Hello is now working. After your computer restarts, check if Windows Hello is working. Well that's not the case. Currently i have an issue with my fingerprint sensor. I tried downloading it, but nothing seems to have happened. Click on Settings and follow the prompts to enroll your fingerprint. I now have to type my passcode every time. Dec 19, 2024 · Under Windows Hello Fingerprint, make sure it is enabled. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Jika sidik jari komputer Anda masuk dengan Windows Hello tidak berfungsi, mungkin setelah pembaruan atau perubahan lain pada komputer Anda, coba beberapa solusi dalam panduan ini untuk membantu Anda memulihkan fungsi. I downloaded an updated fingerprint driver and windows still doesn't recognise that I have fingerprint scanner. Restarting the computer. In a nutshell, Windows Hello fingerprint problems usually stem from: hardware issues; software conflicts I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. The only way to make it working is configuring a new finger. When i try to check at login option it has a notification that "we couldn't find a fingerprint scanner compatible with windows hello fingerprint". Here are some troubleshooting options: 1. Facebook Help. Dec 1, 2024 · After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Tip : All of the methods in this article can be performed by anybody, as our guides are easy to follow and don’t require any previous Windows 10 experience. Under Windows Hello Fingerprint, click Delete. But not with FingerPrint. Find solutions for hardware, driver, firmware, settings, and Windows Hello problems. What Causes Windows Hello not to Work on Windows 10? Under Windows Hello Fingerprint, click Set up. The fingerprint scanning capability stopped working immediately after the Win update finished. If it is dirty, clean it with a soft, dry cloth. Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. after doing "Set up" ->"Get Started" . You may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete, and incompatible drivers. a. Mar 17, 2022 · I have recently updated to windows 11. I am unable to use my Windows hello biometric options. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. May I know when did the issue start? Is there any changes made before you got this issue? Please send the make and model of your device. 1. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". Free Movie Streaming. 19041. To do this, go to Settings > System > Troubleshoot > Other troubleshooters, then select the "Windows Hello Face / Fingerprint" troubleshooter. Sorry to hear you’re experiencing problems. Additional info: for Windows Hello, I only use the fingerprint reader. Reset Windows Hello Fingerprint Data. > Go to Accounts > Sign-in options. Make sure it's compatible with Windows Hello. Upon restart, windows had installed the proper driver and facial recognition was working once again. Nov 17, 2023 · Hi, I am Dave, I will help you with this. Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. I'm guessing it's a software problem, since it showed up when my laptop updated to windows 10 version 1903. Nevertheless, we’ve done a good job: here you can find an exhaustive list of the possible culprits behind the Fingerprint not working on Windows 10 nuisance. Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. Clean Fingerprint Scanner Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. A screenshot from device manager: OEM Driver Package link: - Mar 11, 2018 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted , Windows Hello may fail to perform. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. Jan 10, 2025 · My Win 11 Surface laptop go fingerprint logon has suddenly stopped working. 418*** May 17, 2020 · Hello Quân, I'm Jin, a fellow Windows 10 user and an independent advisor. The it works again for a while If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. any solutions? I already installed the latest drivers from the Dell website. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. But still, it's not working. Uninstall and re-install Biometric Devices. Find out how to update or reinstall the biometrics driver, re-register your fingerprints, start the biometrics service, reset the WinBio database, edit the registry, and run the hardware troubleshooting service. Aug 14, 2023 · Windows 11. The last resolution would be to reset the WinBio database. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be removed. Threats include any threat of violence, or harm to another. Fingerprint readers have become an essential part of modern computing security, allowing users to log in quickly and securely without needing to remember complex passwords. “WIN + x” to select Device Manager. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by Oct 7, 2019 · I'm heaving trouble using the fingerprint scanner on my Laptop. I'm going to teach you folks how to make your HP laptop fingerprint sensor work with windows hello. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. Pin is letting me sign in. Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Sep 4, 2022 · The issue is that i am not able to use fingerprint in the laptop because it is connected with our domain account name. Set up Dynamic lock How To Fix Windows 11 Fingerprint Not Working. Nov 4, 2024 · If your Windows Hello Fingerprint or Windows Hello Face not working at all, you should check if Biometrics is enabled in the group policy. Then open Explorer and navigate to the following path. I would say that about half the times it stops working, the lock screen also flashes. Jul 19, 2024 · Learn six ways to troubleshoot the Windows Hello fingerprint option that is unavailable or not working on your PC. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. This problem has been around for about a month a half now, hoping that a software update would fix it. It keeps going off and on, allowing me to set it up but then not working when i try to unlock my laptop Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. Sep 24, 2020 · Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. It’s often quite easy to fix… Fixes for Lenovo Fingerprint Reader Not Working in Windows issue. 3. After that, you will see that a Set up button appears in Windows Hello Oct 21, 2024 · After updating Windows my Fingerprint is no longer working. 0. Make sure you configure Windows Hello on your device. Whats the trouble shooting? Nov 10, 2022 · The fingerprint reader is not working on Windows 11 . Mar 10, 2023 · Windows Hello not working on Windows 10. On the Apps and Features page on the right, click Optional Features. Run Windows Hello troubleshooter Fingerprint recognition failures If your fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you’ll get the error message Your fingerprint couldn't be recognized. Select Remove driver software and wait for the removal to be finished. They are usually easy to perform so make sure you follow the solutions below in order to use the feature properly once again. When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. Seems like they are locked out in this case. 1110 is the driver Version, after having the fingerprint scensor working for a day, it has now gone back to saying 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint'. Here are 5 fixes that have helped other users resolve the Lenovo Fingerprint Reader Not Working on Windows problem. What I tried so far: There's an old version of the Windows Hello Face Software Device (HelloFace. May 16, 2023 · Windows Hello Fingerprint, We couldn't find a fingerprint scanner compatible with Windows Hello FingerprintHP Elitebook 830 G5Windows 10 Pro 64-bit Oct 13, 2019 · When trying to setup Windows Hello Fingerprint from Windows Settings, sometimes the LED of the fingerprint sensor let up and sometimes it does not, but without registering my fingerprint. Windows Hello for Business must now be set up for domain access. Nov 19, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. You will see Sign-in Options on the left side. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. Press Win + I to open "Settings". No worries, I'll do my best to help you. Jan 14, 2025 · But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. Click Uninstall updates and remove the latest update that might have caused the issue. Click Accounts. Note that group policy settings only apply to Windows Pro, Education, and Enterprise editions. Click Hardware and Devices d. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. It doesnt work since yesterday. Press the Win + X keys and choose Device Manager. Avoiding Scams. Oct 6, 2024 · Select Windows biometric services from the left column. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. Apr 8, 2023 · I always used to sign in with my fingerprint, but one day it suddenly stopped working and was not shown as a sign in option. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. Close. Ensure the Windows Biometric Service Is Configured Properly When the Windows biometric service is disabled, Windows Hello fingerprint recognition won't work. ChatGPT. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10. Open Start > Settings > Update & security > Troubleshoot b. > Scroll down to Windows Hello Fingerprint. Any help would be highly appreciated. It says "You have reached the 10 fingerprint maximum for this account". Please kindly assist me. To ensure this service is enabled and configured correctly, follow these steps: Feb 22, 2021 · My Asus laptop with Windows 10 that I have had for a couple years - the Windows Hello fingerprint suddenly stopped working and gives the 'unavailable' message and when clicked just says 'something went wrong. ***Original title: Brand new Lenovo ThinkPad P72 Synaptics WBDI - SGX not working! Windows 10 Pro 1903 Build 18362. Press the old and famous Jun 14, 2018 · When I go to Setting up my Fingerprint to the windows hello. Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. I can see here that you're unable to use your Windows Hello. 10. Back to Table of Contents . SN# CND63676F4 "we couldnt find a fingerprint scanner compatible with windows hello fingerprint" Things I have tried: 1. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. Fingerprint recognition (Windows Hello) shows " This option is currently Unavailable" Facial recognition (Windows Hello) shows "This option is currently unavailable" PIN (Windows Hello) shows " This option is currently unavailable". I have tried everything I could find online, nothing works. All of the options, Windows Hello Face, Windows Hello Fingerprint and Windows Hello Pin say "The option is currently unavailable - click to learn more". Go to Settings → Accounts → Sign-in options. Update System Drivers. Please help to solve the issue May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Mar 15, 2018 · Right-click on Windows key and select Device Manager. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Nov 15, 2024 · Following recent windows updates my Dell laptop fingerprint sign in stopped working. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Enabling Windows Hello Jul 22, 2023 · Ok. Before you begin. It doesn't have an option to 'remove' or 'add another' fingerprint. " In device manage r it seems like I dont have the driver for biometric. Once that’s checked and it’s still not working, try relink your Microsoft account and see if it works. IT is not responding properly. 9. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. When I click on them, in red writing, it says, "Something went wrong. Any solutions? I've already tried using System File Checker, there were no issues found. Oct 12, 2020 · 5. When I went to sign in options in settings, Fingerprint Recognition was, and still is labelled as ' This option is currently unavailable '. I have updated the drivers, and bios and i have tried all possible solutions that i can. Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Feb 20, 2025 · Go to Settings → Windows Update → Update History. Windows Hello Fingerprint not working XPS Help So I have used my XPS 15 7590 for over a year with the Fingerprint as my primary unlocking method. Feb 24, 2025 · 2. wheszfri zkoxku obvw vlejl fwqu insxl ycvwyh lnophypz tsjixuf gjntx uukygu gbeuwtk pxordro vjgyc zfdwzko